» Home   » About us   » Courses   » Areas of Expertise   » Our Team   » Our Candidates   » Our Services   » Online Enquiry   » Contact us
Courses  
   
Customer Service Training Certificate Curriculum - Agent & Manager
Cultural Training Certification Curriculum - Agent & Manager
Global Business Etiquettes Certification Curriculum - Agent & Manager
Voice & Accent Certification Curriculum - Agent & Manager
Comprehensive Call Center Training Curriculum - Agent
MIS Certification Curriculum - Agent & Manager
Sales & Marketing Certification Curriculum - Agent & Marketing
Basic Six Sigma Quality Certification Curriculum - Agent & Manager
Communication Skills Certification Curriculum - Agent
Behavioral Training Certification Curriculum - Agent & Manager
Cold Calling Techniques Certification Curriculum - Agent & Manager
Personality Development Certification Curriculum - Agent & Manager
Strategic Communication Certification Curriculum - Manager
Name: Customer Service Training
Code: IIS-202
Duration: 32 Hours
Customer Service Training Certification Curriculum - Agent & Manager
Module : 1 Introduction to Customer Service
Module : 2 Basic Communication Skills
Module : 3 Assertiveness Skills
Module : 4 Stress Management
Module : 5 Managing Difficult Customers
Module : 6 Working Towards Customer Delight
Module : 7 Situational Management
Module : 8 Basic Telephone Etiquettes
Module : 9 Role Plays
Module : 10 Certification Test (Includes role plays conducted by instructor)
 
IMEX INDIA
630, International Trade Center,
Majuragate, ITC Building,
Surat, Gujarat, India
Voice : +91-261-4033403
Cell No. : +91 9898888835
E-mail: imexindia@email.com
»  Home » Our Candidates
»  About us » Our Services
»  Courses » Online Enquiry
»  Areas of Expertise » Site map
»  Our Team » Contact us
Copyright © 2009 All Rights Reserved ImexIndia.Net Web Designed by : Superwebzone.com